Yes, returns happen. It’s OK. We want you to be completely satisfied, but in the event you’re not, call us at 314.323.4200 or email firstname.lastname@example.org. Just return your item within 30 days of receiving it, and as long as it’s in the same great condition we shipped it in, we’ll refund your purchase price less shipping. Please note, this policy does not apply to custom items. We handle those on a case by case basis, and our goal is always your complete satisfaction!